Privacy Policy

Privacy Policy

Last updated: June 25, 2025

The Passive House Way (ABN 70 509 964 033) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Entity Details

Business Name: The Passive House Way
ABN: 70 509 964 033
Address: Warragul, Victoria, Australia
Email: admin@thepassivehouseway.com
Phone: +61 482 911 022

2. Scope

This Privacy Policy applies to personal information collected on our website (https://thepassivehouseway.com) and through any offline interactions, including email, phone, or in-person consultations.

3. Personal Information We Collect

We may collect the following types of personal information:

  • Identity & Contact Data: Name, email address, postal address, telephone number

  • Professional Details: Company name, job title, project details

  • Technical & Usage Data: IP address, browser type, device identifiers, pages visited, time spent on pages, referrer URL

  • Marketing & Communications Data: Preferences for receiving marketing materials, consent records

4. Methods of Collection

Personal information is collected:

  • When you submit an inquiry or booking request via our contact or booking forms

  • When you subscribe to our newsletter or download resources (e.g., Passive House Manual)

  • When you communicate with us by email, phone, or in person

  • Automatically through cookies and analytics tools when you browse our website

5. Purposes of Collection

We collect and use personal information for the following purposes:

  1. Service Delivery: To respond to inquiries, provide consulting services, and manage projects

  2. Communication: To send confirmations, updates, invoices, and administrative messages

  3. Marketing: To send newsletters, promotional offers, and relevant updates (with your consent)

  4. Website Improvement: To analyse and improve our website’s performance, user experience, and content

  5. Legal Compliance: To comply with legal and regulatory obligations, including tax and accounting requirements

6. Disclosure of Personal Information

We may disclose personal information to:

  • Service Providers & Contractors: For hosting, IT support, payment processing, and email marketing (under confidentiality agreements)

  • Professional Advisors: Such as accountants or legal advisors, where necessary

  • Regulatory Authorities: Where required by law or to enforce our legal rights

  • Third Parties: Only with your consent or where otherwise permitted by law

No personal information will be sold or rented to third parties for marketing purposes.

7. International Transfers

Some service providers we engage may be located overseas. We will only transfer personal information offshore in accordance with the APPs and ensure that appropriate safeguards are in place.

8. Data Security

We implement the following measures to protect your information:

  • Secure sockets layer (SSL) encryption for data in transit

  • Access controls and authentication for data storage

  • Regular security reviews and software updates

  • Confidentiality obligations on employees, contractors, and service providers

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When information is no longer required, we will securely destroy or de-identify it.

10. Access and Correction

You have the right to:

  • Access your personal information held by us

  • Request correction of inaccurate or incomplete information

To exercise these rights, please contact us at admin@thepassivehouseway.com or +61 482 911 022. We will respond within a reasonable timeframe (typically 30 days).

11. Complaints

If you believe we have breached your privacy, please contact us at the details above. We will investigate your complaint and attempt to resolve it promptly. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

12. Cookies and Tracking

Our website uses cookies and analytics tools (e.g., Google Analytics) to understand how visitors use our site and to improve functionality. You can manage cookie preferences through your browser settings or via our cookie consent banner.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The Last updated date at the top will reflect when changes are made. Continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

For questions or concerns about this Privacy Policy or our privacy practices, please contact:

Jakub Matyska
Passive House Consultant
The Passive House Way
📧 jakub@thepassivehouseway.com
📞 +61 482 911 022

End of Privacy Policy